In today’s technologically advanced world, there are many different amusement park software solutions available, each catering to specific operational needs and visitor experiences.
From ticketing and queue management to guest engagement and revenue optimisation, amusement park software plays a crucial role in streamlining operations and enhancing guest satisfaction.
Selecting the right software is vital because it directly impacts the efficiency and success of the park. The right software can improve customer service, reduce wait times, increase revenue, and provide valuable insights through analytics.
On the other hand, choosing the wrong software can lead to inefficiencies, frustrated guests, and lost revenue opportunities.
That’s why we’ve listed the top 5 best amusement park software available in 2023.
What is the criteria for the best amusement park software?
When evaluating the best amusement park software for 2023, we used the following criteria;
Functionality
The software should have a comprehensive set of features to address various aspects of park operations, such as ticketing, admissions, ride management, guest engagement, sales, reporting, and analytics.
User-friendly interface
A user-friendly and intuitive interface is crucial to ensure smooth adoption by park staff, reducing training time, and minimising errors during daily operations.
Scalability and flexibility
The software should be scalable to accommodate the park’s growth and able to adapt to changing needs and technological advancements.
Integration capabilities
Seamless integration with existing systems (e.g., payment gateways, access control, CRM) is essential for efficient data flow and a cohesive experience.
Guest experience enhancement
The software should contribute to improving the overall visitor experience, such as offering virtual queuing, personalised recommendations, and interactive features.
Reliability and stability
The software should be robust and stable, capable of handling high visitor volumes and operating without significant downtime.
Mobile-friendly
Mobile accessibility is becoming increasingly important, allowing guests and staff to access essential functions and information on their smartphones or tablets.
Security and data privacy
The software should have strong security measures to protect sensitive data, such as guest information and financial transactions, from potential breaches.
Customer support and training
Reliable customer support and training resources are crucial for effective implementation and ongoing assistance when issues arise.
Cost-effectiveness
While cost should not be the sole consideration, the software’s overall value and return on investment should be evaluated to ensure it aligns with the park’s budget and needs.
Industry reputation and user reviews
Conducting thorough research on the software provider’s reputation and reading user reviews can provide valuable insights into the software’s performance and customer satisfaction.
Now, let’s look at the best amusement park software of 2023…
VenueSumo – Best Overall Value
VenueSumo is the perfect software solution for amusement parks, because it’s a comprehensive cloud-based venue management software that offers a wide array of features to enhance your operations. From simplifying online bookings, waivers, and point of sale (POS) processes to handling party bookings, payments, customer relationship management (CRM), memberships, and advanced reporting, their solution has got you covered and much more.
In addition to its features; VenueSumo is:
- Fully customisable for a wide variety of venues
- Cloud-based and mobile friendly
- Backed up by unlimited tech support 24/7
With all that, it’s not hard to see why VenueSumo is the best amusement park software overall.
Get a free demo of VenueSumo and its many features today.
Parafait – Best for Indoor Facilities
Parafait presents an all-encompassing answer to streamline FEC & Arcade Management operations, with a primary emphasis on innovation in managing indoor facilities within the entertainment and leisure realm.
This integrated system addresses every aspect of indoor operations, incorporating RFID readers and cards, POS machines, cashless solutions, party bookings, trampoline park management, self-service kiosks, inventory management, food & beverage sales, maintenance, and more. It’s a comprehensive and efficient solution for managing various facets of indoor entertainment facilities.
“Parfait has helped us in automating many of the tasks and also contributed in increasing our InPark Sales revenue. I recommend Parafait for all Park Operators.” (Source)
Request a free demo for Parafait or download a brochure for more information.
ClubSpeed – Best for Simplicity
The Clubspeed system is a user-friendly yet immensely powerful tool for your entire team. Their solution empowers you to provide exceptional customer care while gaining valuable insights into their behaviours.
Clubspeed is designed to oversee various entertainment centres such as FECs, trampoline parks, kart or racing centres, play zones, mini-golf courses, laser tag arenas, and more, ensuring seamless and efficient operations for your diverse recreational ventures.
“It has tremendous capability, can be VERY easy to use, and their support staff are good.” (Source)
Request a demo and see what Clubspeed can do today.
Connecteam – Best for Employee Management
Connecteam, the workforce management app, empowers managers to automate business processes and concentrate on business growth, while simultaneously enabling employees to be more productive, flexible, and content. Boost efficiency and save time with mobile-first custom checklists, forms, and reports.
Effortlessly schedule shifts and track work hours through the GPS time clock. Streamline employee communication, foster professional development, manage daily tasks, and explore a plethora of other features, all accessible within a single app. For added security and convenience, system admins can rely on the Active Directory Single Sign-On (SSO) for smooth login procedures.
“The main thing that caught my attention was how customizable and user-friendly it was. It has MANY features and allows you to create the workspace needed for your business” (Source)
Create a free account and start using Connecteam now.
High Trek POS – Best for in-destination activities
High Trek POS is a solution designed for in-destination activities and experience-based businesses. It addresses critical facility operational needs like POS, Cash Management, and Waivers. Moreover, it excels at handling group events and complex corporate bookings, which significantly contribute to entertainment businesses’ revenue.
You can effortlessly manage capacity, optimise visitor flow, and benefit from self-service reservation changes, all while seamlessly integrating with Quickbooks. High Trek POS offers a single software solution encompassing Online Booking, Group Reservations, Cash & Credit Card Point of Sale, Digital Waivers, Merchandise, Kitchen, Capacity & Facility resource management, and a unified customer database, simplifying your business operations.
“An intuitive backend to build new products, check-in guests, book walk-ups, and process payments.” (Source)
Request a 90 minute software demo for High Trek today.
Which amusement park centre software is right for you?
Choosing the right software can be challenging due to the abundance of options available. To help you make the right choice, we suggest trying out software with free trials and demos firsthand.
We hope that this article has given you all the necessary insights to find the ideal family amusement park software of 2023 for your specific needs. For further guidance on leveraging technology to optimise your business, feel free to explore Digital Treasury for additional information.
Contact us to learn more.